Privacy Policy – Tropical Juice Bar

Effective Date: July 01, 2025 

Last Updated: June 30, 2025 

This Privacy Policy ("Privacy Policy") sets forth the privacy practices of Tropical Juice Bar ("Tropical Juice Bar," "we," "our," or "us") and applies to information collected from users ("you") through our website, mobile applications, online platforms, and in-person interactions (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes what information we collect, how we use it, with whom we share it, and the choices you have regarding your information. By using our Services, you consent to the collection, use, and disclosure of your information following this Privacy Policy. If you do not agree to this policy, please do not use our Services.

1. INFORMATION WE COLLECT 

Tropical Juice Bar collects various types of information from and about users of our Services. This includes both information that can identify you personally ("Personal Information") and information that does not individually identify you but may be linked to your usage of our Services. We collect this information through three primary sources: (1) directly from you, (2) automatically through your interaction with our Services, and (3) from third-party sources.

A. INFORMATION YOU PROVIDE TO US  

We collect Personal Information that you voluntarily submit to us when you: 

1. Register or create an account through our website or mobile app. 

2. Join our Tropical Rewards program. 

3. Place an order through our online Services or third-party platforms. 

4. Submit a contact form, review, inquiry, or customer service request. 

5. Subscribe to newsletters or marketing communications. 

6. Enter promotions, sweepstakes, or contests; 

7. Participate in customer feedback surveys; 

8. Apply for employment. 

9. Interact with us on social media or through any communication channel. 

The types of Personal Information you may provide include: 

1. Full name, email address, phone number, and physical address; 

2. Date of birth, dietary preferences, allergy information; 

3. Account login credentials for the Tropical Rewards program. 

4. Payment information (processed by third-party PCI-compliant services); 

5. Contact preferences, survey responses, and customer feedback; 

6. Employment-related information, including resume and job application details.

B. INFORMATION WE COLLECT AUTOMATICALLY 

When you interact with our Services, we automatically collect certain technical and behavioral data through cookies, analytics platforms, and server logs. This includes: 

1. IP address, device type, browser type, and operating system; 

2. Usage data such as pages viewed, time spent, and links clicked; 

3. Session information, including visit timestamps and referral URLs; 

4. General geolocation data (such as city or zip code); 

5. Information about how you interact with our emails, ads, and features. 

This data helps us understand user behavior, measure engagement, detect security issues, and improve the overall user experience. See Section 2 for more details about cookies and tracking technologies.

C. INFORMATION FROM THIRD-PARTY SOURCES 

We may receive information about you from external parties that support our business, including: 

1. Delivery platforms such as Uber Eats and DoorDash that share order-related information; 

2. Marketing and advertising partners that provide demographic or behavioral data; 

3. Payment processors that verify transactions and help detect fraud. 

4. Public databases, social media platforms, and professional services. 

We combine this information with data we collect directly to maintain accurate records, personalize content, improve our Services, and comply with legal obligations. Your choice to provide Personal Information is voluntary. However, if you choose not to provide certain required data, we may be unable to offer some Services or respond to specific requests.

 2. HOW WE USE YOUR INFORMATION 

Tropical Juice Bar uses the information it collects for a range of essential operational, business, legal, and promotional purposes. The lawful bases for processing this information include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests. The purposes for which we may use your Personal Information include, but are not limited to, the following:

1. Providing, Operating, and Enhancing Our Services: We use your information to process orders, facilitate deliveries, maintain your account, and personalize your experience. This includes remembering your preferences, order history, and user settings to offer a seamless and customized user experience. 

2. Customer Service and Communication: We use your information to communicate with you regarding your use of the Services. This includes sending order confirmations, responding to inquiries or complaints, and notifying you about important changes or updates to our Services, Terms of Use, or Privacy Policy. 

3. Marketing, Promotions, and Loyalty Programs: If you opt in, we may use your contact information to send promotional content such as newsletters, coupons, surveys, sweepstakes, event invitations, or loyalty rewards information through email, SMS, or app notifications. We may also tailor these messages based on your purchase behavior and preferences. 

4. Personalization and User Insights: Information about your activity on our Services may be used to personalize your experience, recommend relevant menu items or promotions, and improve our understanding of customer trends and behavior. 

5. Security, Fraud Prevention, and Legal Compliance: Your information may be used to detect, investigate, and prevent fraudulent transactions and other illegal activities, enforce our policies, and comply with applicable laws and regulations. This includes responding to law enforcement inquiries and legal claims. 

6. Research and Development: Aggregate and anonymized data may be used to analyze trends, assess the performance of campaigns, evaluate the success of promotional efforts, and support new product development and service enhancements. 

7. Internal Business Operations: This includes auditing, data analysis, record-keeping, accounting, and internal reporting necessary for effective business management. 

We may also de-identify or aggregate Personal Information to use for analytics and statistical purposes in a way that does not reveal your identity.  

3. SHARING OF INFORMATION 

We understand the importance of protecting your privacy and only share your Personal Information under strict circumstances, as outlined below:

1. With Service Providers: We may disclose your information to trusted third parties who perform functions on our behalf, such as website hosting, data storage, payment processing, customer support, order fulfillment, email delivery, and analytics. These providers are contractually obligated to use the information only to provide specific services and to maintain its confidentiality. 

2. With Franchisees and Authorized Operators: Tropical Juice Bar may share relevant customer information with authorized franchise locations to fulfill orders, improve customer service, and support marketing efforts within those territories. Franchisees are required to protect and use customer data by this Privacy Policy. 

3. With Marketing and Advertising Partners: We may provide information to advertising platforms like Meta (Facebook/Instagram), Google Ads, and similar networks to deliver personalized advertisements and measure campaign effectiveness. These partners may use cookies or device identifiers to provide these services.

4. With Legal Authorities: We may disclose information if we believe it is necessary to comply with a legal obligation, court order, subpoena, or governmental request, or to protect our rights, customers, franchisees, or the public. 

5. In Business Transfers: If Tropical Juice Bar undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred to the successor organization, subject to the same privacy commitments. 

6. With Your Consent: In cases where you have expressly agreed or instructed us to share your information, we will do so per that consent. 

Tropical Juice Bar does not sell Personal Information in exchange for money, and any disclosure of Personal Information for promotional or advertising purposes is done following applicable privacy laws and your communication preferences. 

4. YOUR CHOICES AND OPT-OUTS 

You have several choices regarding the collection and use of your Personal Information: 

• Email Marketing: You can opt out of receiving marketing or promotional emails by clicking the unsubscribe link in the footer of any such email.
• SMS Messaging: You may opt out of SMS marketing communications by replying “STOP” to any text message you receive from us. 
• Account Preferences: You may modify your account settings, including communication preferences, by logging into your account. 
• Cookie Management: You can manage cookie preferences through your browser settings or cookie preference tools on our website.
• Personalization: You can limit personalized marketing or targeted advertising by managing preferences with third-party services (such as opting out via Google Ad Settings).

5. ACCESSING AND UPDATING YOUR INFORMATION 

You have the right to access, correct, update, or delete your Personal Information. You may: 

• Log in to your account and update your profile details directly. 
• Contact us at support@tropicaljuicebar.com to request changes, corrections, or deletion of your information. 
• Request a copy of the Personal Information we hold about you.

For your protection, we may take steps to verify your identity before fulfilling your request. Please note that some requests may be subject to legal, security, or record-keeping requirements.  

6. DATA SECURITY 

At Tropical Juice Bar, we take the protection of your Personal Information seriously. We have implemented a combination of administrative, technical, and physical security measures designed to safeguard your data from unauthorized access, disclosure, misuse, alteration, or destruction. Our security measures include, but are not limited to:

1. Encryption of sensitive data in transit and at rest.

2. Secure server infrastructure and firewalls;

3. Access controls and authentication protocols to limit data access to authorized personnel only.

4. Regular security audits and vulnerability assessments;

5. Monitoring of systems to detect and respond to potential threats or unusual activity.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is entirely secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You acknowledge and agree that you provide your information at your own risk. In the event of a security incident or data breach that affects your Personal Information, we will comply with applicable data breach notification laws and regulations, which may include notifying you and relevant authorities as required.

7. DATA RETENTION 

We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, including:

1. Providing our products and Services;

2. Maintaining business and transactional records;

3. Complying with legal, tax, regulatory, and accounting requirements;

4. Resolving disputes and enforcing our agreements.

The specific retention period for Personal Information may vary depending on the nature of the data and the purpose for which it was collected. When your data is no longer needed for any of these purposes, we will delete it or anonymize it under applicable laws and internal data retention policies.

8. MOBILE APPLICATION SPECIFICS

Our mobile applications may request access to specific device permissions such as:

• Location Services (to provide nearby store locations or delivery options)
• Camera (for QR code scanning or uploading content)
• Push Notifications (to send real-time updates or offers)
• Device Identifiers (for analytics and advertising purposes)

These permissions are used solely to enhance your experience and are configurable through your device settings. We do not collect more information than necessary to provide requested features. You can manage or revoke these permissions at any time through your mobile operating system’s settings. In certain cases, we may retain data in an archived format for research or analytics purposes, provided that the data is de-identified and no longer directly associated with an identifiable individual.

9. SOCIAL MEDIA AND THIRD-PARTY FEATURES 

Our Services may include features that allow you to engage with Tropical Juice Bar through social media platforms such as Facebook, Instagram, TikTok, YouTube, and LinkedIn. These integrations may include embedded content, share buttons, or account login functionality. By using these features, you acknowledge that data (including your IP address, device data, or page interactions) may be collected by the social media platform. We may receive aggregated analytics data or publicly available content from your profile (such as comments, likes, or mentions). We may also repost or respond to content you publish on public channels or tag with our brand. Your interactions with these platforms are governed by their respective privacy policies. You are encouraged to review their practices to understand how your data is collected and used:

1. Facebook/Instagram: https://www.facebook.com/privacy/explanation

2. TikTok: https://www.tiktok.com/legal/privacy-policy

3. YouTube/Google: https://policies.google.com/privacy

Additionally, your use of third-party tools, such as Apple Pay, Google Pay, or Mapbox services embedded in our platform, may involve data processing subject to the terms and privacy notices of those third parties.

10. TRADEMARKS AND INTELLECTUAL PROPERTY 

All trademarks, service marks, logos, trade names, and any other proprietary designations of Tropical Juice Bar used on the Services are trademarks or registered trademarks of Tropical Juice Bar. Any other trademarks, company names, product names, and logos appearing on our Services are the property of their respective owners.

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these trademarks in any way without our prior written permission. Unauthorized use of any materials on the Services may violate copyright laws, trademark laws, and other intellectual property rights and is strictly prohibited.

11. LINKS TO OTHER WEBSITES 

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the content, privacy practices, or data handling of such external sites. Clicking on a third-party link or enabling a third-party service may allow others to collect or share information about you. We encourage you to read the privacy policies of every website you visit or service you use outside of Tropical Juice Bar. This Privacy Policy does not apply to any third-party services that we do not control.

12. INTERNATIONAL DATA TRANSFERS 

Tropical Juice Bar operates in the United States, and our Services are governed by U.S. law. If you access our Services from outside the United States, you understand and agree that your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers maintain operations. These countries may not offer the same level of data protection as your home jurisdiction. We take appropriate steps to ensure that your Personal Information receives an adequate level of protection, such as:

1. Executing data processing agreements with service providers that include standard contractual clauses approved by regulatory authorities;

2. Requiring compliance with our data protection standards;

3. Applying appropriate technical and organizational measures to protect transferred data. 

By using our Services or providing us with your information, you consent to the transfer and processing of your data following this Privacy Policy.

13. CHILDREN’S PRIVACY 

Tropical Juice Bar is committed to protecting the privacy of children. Our Services are not intended for or directed toward individuals under the age of 13, and we do not knowingly collect Personal Information from children without verifiable parental consent. If we become aware that we have inadvertently collected Personal Information from a child under 13 without appropriate consent, we will take steps to promptly delete that data from our records. Parents or legal guardians who believe their child has submitted Personal Information without consent may contact us at support@tropicaljuicebar.com to request deletion. We also encourage parents to supervise their children's use of the internet and to help enforce this policy by instructing their children never to provide Personal Information on our Services.

14. CALIFORNIA PRIVACY RIGHTS 

Under California Civil Code Section 1798.83, also known as the “Shine the Light” law, residents of California have the right to request, once per year, a list of third parties to whom we have disclosed Personal Information for their direct marketing purposes during the previous calendar year, as well as the categories of such information. To submit a request, please send an email to support@tropicaljuicebar.com with the subject line "California Privacy Rights Request." We reserve the right to verify your identity before fulfilling the request. At this time, we do not respond to web browser “Do Not Track” (DNT) signals or similar mechanisms. If you are a California resident and have additional questions about your privacy rights, please contact us using the information provided below.

15. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes to the way we collect, use, or share your Personal Information will be communicated through the Services or via email, where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the Services following the posting of changes constitutes your acceptance of those changes.

16. CONTACT US 

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us by any of the following means:

Tropical Juice Bar Email: info@tropicaljuicebar.com

We are committed to resolving any privacy concerns you may have. We encourage you to reach out to us, and we will make every effort to address your inquiries in a timely and satisfactory manner.